Resort Rules

Everyone at Las Palmas, whether you are an owner, a guest of an owner, or a renter, is part of a community where emphasis is placed on
making sure that everyone has an opportunity to enjoy the resort. With that goal in mind, we ask that everyone adhere to these rules. In
doing so, we will be able to ensure a quality experience for everyone.

SECURITY
• Las Palmas maintains a ZERO Tolerance Policy on threatening or abusive behavior. Harassment or physical abuse of any kind is
strictly prohibited. Violators of these and other rules are subject to immediate removal from the property without any refunds.
• Owners, guests of owners, and renters must wear the appropriate wristbands provided in order to identify themselves when in
the common areas.
• Security may ask you to show your wristband at any time.
• Firearms and fireworks are prohibited per Mexican law.
• Only the number of guests identified in the reservation are allowed access to the Resort.

SWIMMING POOL & BEACH AREA
• Please note: Adult-only Pool area (Beach Pools) / 18 + years. (Changes to family-friendly October 1st – May 1st)
• Pool & hot tubs hours are 8:00a.m. to 9:45p.m. (Winter hours may differ)
• There is no lifeguard on duty; children under 12 must be under adult supervision at all times.
• Hot tubs - must be 16 + years. of age. A designated hot tub with kid-friendly water temperature is located by the slide pool.
• Please rinse off sand before entering the pools.
• Proper swimwear is required in the pools and hot tubs. Babies/toddlers must wear swim diapers while in the pools.
• Inner tubes and floatation devices over 36” are prohibited. Balls, frisbees, and water guns are not allowed.
• NO Diving, jumping, running or climbing on the rocks or waterfalls. Fines may apply.
• Please limit the use of hot tubs to 20 minutes if others are waiting.
• Canopies or any other types of shade not provided by the Resort are not allowed by or in the pool areas.
• Music devices only permitted in the pool or common areas with the use of headphones.
• NO glass in common areas or on the beach.
• Only small personal coolers that fit comfortably under the lounge chairs (12”) are allowed in pool / hot tub areas.
• Food is prohibited inside pools and hot tubs. NO food permitted beyond the pool bar top in any pool.
• Please don't move lounge chairs to other areas.
• NO Smoking of any kind on Resort’s common grounds or beach per 2023 government regulations.
• Excessive noise and foul language will not be tolerated.
• Be courteous by not “reserving” palapas or lounge chairs by placing objects on them if you are not using them. If unattended for
60 min. or longer, items may be removed.
• Don't leave canopies, tents, or personal belongings on the beach. Beach cleaning is done overnight by the city and you may be
fined.
• To avoid fines, please pick up your trash around pools, hot tubs, beach and any other area.
• Clubhouse open 7:00a.m. to 10:00p.m.

PETS
• Only owners are permitted to have pets on the Resort grounds.
• Renters or guest of owners are not permitted to bring in any type of pet (including service pets) unless the owner is present and
remains present the entire time.