Terms & Conditions
CHECK-IN/CHECK-OUT TIME
- Check-In is at 4:00 pm, and Check-Out is at 11:00 am. Without prior authorization, a fee in the amount of $25.00 USD per hour will be charged for late check-out, and at 3:00 pm an amount equal to the first night’s rental rate will automatically be charged.
- Reservation agents are not authorized to offer or imply that early check-in or late check-out is available.
- Normal hours of operation for our lobby are from 8:00 a.m. through 11:00 pm. If your travel plans prevent you from arriving or departing during these hours, please let us know and we will make every effort to accommodate your request.
OCCUPANCY
Each condo or villa (“Unit”) has a maximum occupancy limit. The maximum number of occupants for the Unit you have chosen is shown on your rental confirmation notice. Extra persons are not permitted without prior approval and impact payment. If you exceed the occupancy limits of your unit you will be required to pay an additional resort impact fee of $40.00 per night per person. Optionally you may rent and pay for an additional unit if one is available. If it is discovered you have extra persons not accounted for you will be subject to eviction, the loss of your deposit and all other pre-paid amounts.
MINIMUM AGE
The minimum age for the primary renter whose name appears on the reservation must be 23 years of age on the date of their arrival. You must provide age identification at the gate, or you will be denied entry and all monies forfeited.
RESCHEDULING
- All modifications to reservations are subject to changes in the rental rate at the time of rescheduling.
- Any rescheduling must occur in the same calendar year.
- You may reschedule a reservation one time free of charge; however, a $20.00 USD rebooking fee will apply each time thereafter. A reservation may only be rescheduled a total of three times and thereafter will be considered cancelled and subject to our cancellation policy.
- Any refunds required as a result of a rescheduled reservation are subject to a 5% Rebooking Fee.
SPRING BREAK
DEPOSIT AND IDENTIFICATION POLICY
In addition to the Rules and Regulations and the Zero Tolerance Policy which you have previously signed and acknowledged, these rules apply to all reservations during Spring Break.
Person making this reservation must be 23 years of age and must be present to show ID at the entrance gate.
Each adult guest in your group must present a valid, government issued ID upon check-in which will be photocopied by our Front Desk.
In the event Las Palmas Reservations or the Las Palmas HOA Security Department receives one (1) report that anyone in your group has not abided by any of the Rules and Regulations, you hereby acknowledge that this will result in the cancellation of your reservation and your group’s eviction from the property with absolutely NO REFUND or compensation to you of any kind.
You are required to pay a Damage Deposit based on the size of the Condo or Villa you have reserved. Your Damage Deposit will not be returned to you until the unit has been inspected upon your check-out and no damages are reported. Any damages found during your stay or during the check-out inspection will be immediately charged to your credit card or withheld from your cash deposit. In addition, if the unit is found to be excessively dirty, an additional cleaning fee will be charged.
Damage Deposits may be made by credit card, debit card or cash. A hold in the amount of the Damage Deposit will be placed on your credit card. If paying the Damage Deposit by cash or by debit card, so long as there are no damages reported, you will receive a refund within ten (10) business days after your check-out date via check sent to the address on your reservation.
Villa – $400.00
Penthouse – $300.00
Condominium – $200.00
Liability for Damage
- The person whose name appears on the reservation will be held liable for the entire amount of any damages, losses or theft (in excess of the Deposit) caused by any member of his/her party.
RENTAL RATES SUBJECT TO CHANGE
Palmas Condo reserves the right to adjust and/or modify rental rates and special offers based on current and perceived future market conditions. Palmas Condo is not required to and will not modify the rental rate for an existing reservation.
PRIVACY
Palmas Condo respects your privacy and agrees not to sell or distribute your name or any information related to your stay to anyone or any entity. Notwithstanding the foregoing, you agree to allow Palmas Condo to contact you in the future to provide you with current offers, specials, and other vacation information.
MISCELLANEOUS
- All Condos and Villas are privately owned. Furniture and décor is subject to change without notice. No refunds will be given in the event your Unit does not meet your expectations unless there is a maintenance problem that cannot be resolved during your stay, and any such refund shall be at Palmas Condo management sole discretion. Palmas Condo strives to exceed our guests’ expectations. If your Unit did not meet your expectations, please let us know so we may communicate any deficiencies to the Unit owner. Similarly, if your Unit exceeded your expectations and you would like to reserve the same Unit in the future, please let us know.
- Towels – Las Palmas does not provide daily towel exchange services. Your unit will be supplied with washcloths, hand towels and bath towels. There are washers and dryers in each unit and the Front Desk will be happy to provide you with laundry soap for you to wash your towels. Bath towels inside your Unit are not intended for the beach or the pool.
Bedding and towels in each Unit are provided for your use based on the maximum number of occupants and the length of your stay and will not be replaced unless prior arrangements have been made and approved by Palmas Condo management.
Palmas Condo makes every effort to keep guests in the Unit assigned at the time the reservation was made; however, due to maintenance and other circumstances beyond our control, Palmas Condo reserves the right to move our guests to a similar Unit in the event it should become necessary. - Palmas Condo makes every effort to keep guests in the Unit assigned at the time the reservation was made; however, due to maintenance and other circumstances beyond our control, Palmas Condo reserves the right to move our guests to a similar Unit in the event it should become necessary.